Refund policy

Returns & Refunds

We want you to be happy with your frames. If you are not, you have 30 days from the day your order is delivered to request a return.

What can be returned

Items must be unworn, undamaged, and returned in their original case and packaging, with all tags and accessories included. Frames showing signs of wear, scratched lenses, or missing components cannot be accepted.

How to start a return

Email faralens2000@gmail.com with your order number and the item you would like to return. We will reply with return instructions and a return address. Please do not send items back before contacting us — unannounced returns cannot be matched to your order.

Return shipping

If the item is faulty, damaged in transit, or we sent you the wrong product, we cover return shipping. If you are returning an item because you changed your mind or it did not suit you, return shipping is at your own cost. We recommend a tracked service, as we cannot refund items that do not reach us.

Refunds

Once your return arrives and passes inspection, we will issue a refund to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to show the funds. Original shipping charges are refunded only where the item was faulty or incorrect.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order for the frame you want.

Faulty or damaged items

Inspect your order on arrival. If anything is damaged, defective, or incorrect, contact us within 7 days of delivery with photographs and we will put it right.

Your statutory rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country. Where local law grants you a longer cancellation or return window than the 30 days above, that longer period applies.