Help centre
Everything about orders, sizing, lenses and returns. Still stuck? Email us and a real person will answer.
Orders & shipping
How long will my order take?
Orders are dispatched within one business day. Delivery times depend on your destination and are shown at checkout before you pay.
Do you offer free shipping?
Yes, on all orders over $75. Below that, shipping is calculated at checkout based on your address.
Can I track my order?
You'll get a tracking link by email as soon as your parcel leaves us. If it hasn't arrived, check your spam folder before getting in touch.
Can I change or cancel my order?
Email us as soon as you can. If the parcel hasn't been dispatched we can usually amend or cancel it.
Returns & exchanges
What is your return policy?
Return anything within 30 days of delivery, as long as the frame is unworn and comes back in its original case. Return shipping is on us.
How do I exchange for a different frame?
Email us with your order number and the frame you'd prefer. We'll send the new pair out and include a return label for the original.
When will I get my refund?
Refunds are issued to your original payment method once the return arrives with us. Banks usually take a few more days to show it.
What if my frame arrives damaged?
Send us a photo within 48 hours of delivery and we'll replace it straight away, no return needed.
Product & care
Are the lenses UV protected?
Every FaraLens frame ships with UV400 lenses, which block 100% of UVA and UVB rays. It is standard on all frames, never an upgrade.
How do I choose the right size?
Each product page lists lens width, bridge width and temple length in millimeters. Compare them to a pair you already wear — the numbers are usually printed inside the temple arm.
Can I have prescription lenses fitted?
Some styles can be glazed by your optician. Send us the frame you're considering and we'll tell you whether it's suitable.
How should I clean and store them?
Use the microfiber cloth in the box. Avoid paper towels, shirt hems and household cleaners — all three scratch lens coatings. Store them in the case rather than face-down.
Can you adjust a frame that feels loose?
Acetate softens with gentle heat, so most opticians will adjust the fit for you in a couple of minutes, usually at no charge.